Contact
One form, four addresses. Pick whichever gets your question in front of the right person fastest.
Every message reaches a person, not a queue that forwards to nobody. If your question is about a source, include the source id and an event id. If it is about a finding, include the finding id and the domain, never the key itself. Either way, the first reply will have an answer in it rather than a request for details.
Support
support@shellorbit.com
Findings, source setup, rules, Leak Alarm, and alerts. Include the source, finding, or event id, never a key itself.
Security
security@shellorbit.com
Vulnerability reports and suspected compromise. Read the disclosure conditions in section 10 of the terms first.
Privacy
privacy@shellorbit.com
Data access, deletion, and portability requests, and questions about the data processing addendum.
Message received
It reached our inbox and was logged against your email address. A reply goes to the address you gave, usually within one business day.
- What happens next
- A person reads it, not an autoresponder. Questions about your account are answered with the findings, incidents, and delivery records in front of us.
- If it is urgent
- Security reports go straight to security@shellorbit.com and are read the same day.
- While you wait
- The documentation covers sources, rules, site checks, tripwires, Incident Alerts, and signature verification, including what each result means and what to do next.